We at Active Ideas are proud of HOVR and trust it can make a positive and lasting impact on your health. However, if you are not 100 percent satisfied with your product, we offer a 30-day return policy. Any order can be returned for a full refund, no questions asked, within 30 days of the delivery date. Please note that any applicable shipping fees will not be refunded.
To initiate a return, please send an email to [email protected] with “Return Request” and your order number in the subject line. Please include the reason for the return in the email. With the exception of a defective product, the customer is responsible for return shipping costs. We strongly recommend using UPS or FedEx Ground when returning floor stand models. USPS is often twice as expensive.